Fresh Air Runs in the Family

When Staton Heating & Air was founded in 1972, owner Ed Staton wanted their reputation to be one thing—commitment to quality work at a fair price. From inception, he worked to build a team of experts who could deliver exactly that and do it out of compassion for their neighbors. They’ve served the Atlanta community ever since, expanding their reach beyond Metro Atlanta, but always making their customers feel like family.

Today, the company is run by Mark Staton, a second-generation owner honoring his dad’s belief that quality work should be affordable, especially to the people in their community. These are their neighbors, and they’re not just serving those families—they’re raising theirs here, too.

“The climate in Atlanta makes it an ideal place to do business,” Staton continued. “We experience four seasons, so our customers need us year-round. Because we live here, in the community, we identify with their needs. We’re able to show them how much we care, because we are here too.

“We are a family-owned and operated company, we’re not corporate-controlled,” he added. “Customers feel like they are appreciated, and not just a number. In fact, when they call, they speak directly to the owners of the company. That transparency and authenticity has served us a long time, and we’ve got a lot of return customers to illustrate that.”

Their longevity and standard of service includes delivering on-time, honest assessments, charging a fair price and standing behind their work, correcting mistakes and solving problems as they go. In addition to residential and light commercial heating and air services, the team at Staton offers HVAC repair, replacement and maintenance, insulation and smart systems, as well as products like filters, ductwork and more. They also specialize in new construction.

“We’ve earned our reputation because we treat our customers the way we would want to be treated,” he added. “We want to prove that we care about their comfort, so we communicate with our customers and know we have to earn their trust to get their future business. We get to our customers much quicker than other companies because we know how important comfort is for their families.”

Part of that level of dedication to the clientele comes from the fact that, in Staton’s words, “no one here has a job.” What that means is that many have worked for Staton for 20 years or more. They are state licensed, and the technicians are NATE Certified (North American Trade Excellence). As a Trane Comfort Specialist, they’ve been recognized nationally by Lennox for being a Top 10 Training Company, not to mention 2024’s Best of the Best Home Service Award, 2024’s Best of “My Home” award and several local awards.

In essence, under Staton’s care, you don’t have to sweat it—you can appreciate that because they’re braving the hot Atlanta temps, too, they’ll get you taken care of with empathy and expertise. And that’s a breath of fresh air for families anywhere.

Staton Heating & Air, statonair.com, 12910 Hwy. 9, North Milton, GA 30004,  770.667.3992

The content of this article is brought to you by Staton Heating & Air.